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Have questions? Our team of solar energy experts will be happy to help!

Frequently Asked Questions

Who is Solar Simplified? +

Solar Simplified is a platform that matches renters and homeowners who care about the environment and want to save money on the electricity bill with local solar farms. We take the hassle out of supporting renewable energy and make the sign-up process easy and transparent!

What is Community Solar? +

Community Solar is a government incentive program where electricity customers virtually subscribe to receive solar energy credits from a solar farm located within their utility. An estimated 85% of U.S. residents can neither own nor lease rooftop solar panels due to their roofs being physically unsuitable for solar energy production and/or due to living in a multi-family housing unit. Customers purchase these credits at a discount to its face value, and the credits are then used to offset a portion of their electric bill, up to 100%.

Will I save money? How much will this cost? +

Yes. You will reduce your monthly electric bill with Solar Credits. Each month the respective solar farm will advise your utility company of the amount of solar electricity production to be allocated to your bill from the solar project. For example, these credits are applied against the customer’s electric utility (NYSEG, Central Hudson, etc.) bill. Solar Simplified works with developers that sell these subscription credits at a discount (usually up to 10%) meaning that for every $100 electricity bill, utilities will receive $100 worth of credits which will cost the subscriber as little as $90 (a $10 discount).

Community Solar sounds too good to be true. How do I know that this isn't a scam? +

Community Solar is not a scam! Community Solar was created by New York State Energy Research & Development Authority ("NYSERDA") and overseen by the New York Public Service Commission in efforts to allow for all residents to have the ability to support solar energy initiatives. Visit NYSERDA’s website at www.nyserda.ny.gov/All-Programs/Programs/NY-Sun/Solar-for-Your-Home/Community-Solar to learn more.

Solar panels are expensive! What is my upfront investment cost? +

There are no upfront investment costs for customers obtaining a solar subscription service through Community Solar.

Does it cost anything to enroll? Are there any cancellation fees? +

There is no cost to enroll, you simply pay as you go! If you are not 100% satisfied, you may cancel at any time without penalty. Am I required to switch electricity providers? No. Your utility, or your current alternative electricity supplier, will continue to supply and/or deliver electricity to you without any interruption to your service.

What if I live in an area that isn’t very sunny? +

With Community Solar, you will be tapping into a solar farm that is located in a sunny area close to your residence. You will not install solar panels on your property, so there is no need to worry about the location of your residence with respect to sunlight. You will continue to receive your electricity through your existing utility provider. The local solar farms will be hosting solar panels and producing solar energy.

Do I have to own a home to qualify for Solar Simplified? +

No. Whether you own or rent, you are welcome to join Community Solar.

What happens if I move? +

If you are moving within your utility, you may be eligible to take your solar subscription service with you or you may cancel at no cost at any time.

Why am I receiving two bills? +

Starting in 2021, residents of New York State will receive a consolidated bill from their utility company that will include both bills. Until then - or in other states where consolidated billing hasn’t been enacted yet - you will receive a bill from Solar Simplified, in which you will pay as little as 90% of the cost for your allotted solar energy production. You will also still continue to receive your electricity utility bill with your Solar Credits applied to your bill to offset a portion of your electricity charges.

Will my electricity ever stop? +

No, your utility will continue to deliver electricity to you without interruption. In the event of a power outage or emergency, please call your utility provider or 911.

How do I cancel my subscription? +

We will be sad to see you go, but we can answer any questions or you may cancel your subscription at any time by contacting us at (888) 420-9831.

I enrolled more than a month ago and I still don't see any Solar Credits on my bill. +

Your utility may take up to two billing cycles to begin applying your Solar Credits on your electric utility bill.

I received a bill from Solar Simplified, but I don't see any Solar Credits on my electric bill. +

Don't worry! Any Solar Credits you pay for will eventually be applied to your electric utility bill. If you don't start seeing your Solar Credits applied to your bill after two billing cycles from enrolling in the solar subscription service, please contact your utility provider or our customer service line at (888) 420-9831.

Can I get a tour of the solar farms in my area? +

Please contact your local solar farm in order to inquire about arranging a visit. If you’re not sure which farm you’re a part of, reach out to us via the Contact Us form on this website or at (888) 420-9831.

Ready to help the environment?

(And save up to 10% on your electric bill)